What should I do if I have a payment issue?

Have any of these issues happened to you?

  • An unauthorized charge on your credit or debit card
  • An incorrect payment amount
  • Your payment did not go through
  • You did not authorize Auto Bill Pay

If so, we’re happy to assist. Gather the following information to fill out this form:

  • The entire credit/debit card number or bank account and routing numbers
  • Your DIRECTV account number (if applicable)
  • A brief explanation of the issue, including the date and dollar amount of the disputed transaction(s)
  • Your name, phone number, and email address so we can contact you
  • Upload image of the credit card/bank statement showing the disputed transaction(s) and the name and address of the bank account/card holder

Note: If you have an issue that isn’t listed, please contact us.