Have any of these issues happened to you?
- An unauthorized charge on your credit or debit card
- An incorrect payment amount
- Your payment did not go through
- You did not authorize Auto Bill Pay
If so, we’re happy to assist. Gather the following information to fill out this form:
- The entire credit/debit card number or bank account and routing numbers
- Your DIRECTV account number (if applicable)
- A brief explanation of the issue, including the date and dollar amount of the disputed transaction(s)
- Your name, phone number, and email address so we can contact you
- Upload image of the credit card/bank statement showing the disputed transaction(s) and the name and address of the bank account/card holder
Note: If you have an issue that isn’t listed, please contact us.