A 771 error occurs when your receiver isn’t communicating with our satellite, which interrupts your TV signal. This is usually weather related but you can still watch TV while you wait for a storm to pass. Here’s how:
Please wait for heavy rain, hail, or snow to pass. If there are no sever weather conditions in your area, proceed to the steps below.
No Weather Issues
If there are no severe weather conditions in your area and you’re seeing error 771 on ALL of your receivers, call 800.531.5000 for assistance. If only some receivers are affected, but not all, follow the steps below. You need to be home to troubleshoot.
Step 1 – Check Receiver Cables:
Secure all the connections between your receiver and the wall outlet, starting with the SAT-IN (or SATELLITE IN) connection. If you have any adapters connected to the cable, please secure them as well.
Step 2 – Check for Obstructions:
If you can easily see your satellite dish, verify that nothing is blocking the line of sight from the dish to the sky. DO NOT climb on your roof. If you believe there is something interfering with the signal, please contact us.
Note: If your HD DVR was connected to the internet before the outage, you may be able to enjoy the latest movie releases on DIRECTV CINEMA (Ch. 1100), plus thousands of titles On Demand (Ch. 1000).