Before you begin troubleshooting, press INFO on your remote control. If you see a banner showing a program title and description at the top of the screen, try this.
Proceed with the troubleshooting steps below only if you’re seeing:
Note: If your TV screen appears “frozen” or you’re seeing wavy lines or overlapping images, try this.
Ensuring that the TV is on slowly go through the available inputs, pausing briefly at each until a DIRECTV picture returns. Select the remote you are using below for detail steps:
If the DIRECTV remote currently operates the TV’s volume but does not change the input, the TV Input button may need to be enabled:
If the DIRECTV remote is not compatible or not programmed, cycle through the inputs using the original TV remote, an alternate universal remote, or the buttons on the TV.
If nothing happens when you press the remote buttons, try programming your DIRECTV remote to control your TV Input and try again.
Note: You can also try changing the TV Input using your TV remote.
On some DIRECTV receivers there is a red reset button located inside the access card door on the front panel. Press it, then wait for your receiver to reboot.
Note: On some receiver models, the reset button is on the side panel. If you cannot locate the red reset button or your receiver does not have one, unplug the receiver’s power cord from the electrical outlet, wait 15 seconds, and plug it back in. Then press the Power button on the front panel of your receiver and wait for your receiver to reboot.