Help Center

What should I do if I see “No Signal” or if my TV screen has turned black, blue, or gray?

Before you begin troubleshooting, press INFO on your remote control. If you see a banner showing a program title and description at the top of the screen, try this.

Proceed with the troubleshooting steps below only if you’re seeing:

  • A black, blue, or gray screen
  • A “No Signal” message without the DIRECTV logo

Note: If your TV screen appears “frozen” or you’re seeing wavy lines or overlapping images, try this.

 

Solution 1: Check that your TV is set on the right input

Image Turn your TV and receiver off and back on.

Image Ensuring that the TV is on slowly go through the available inputs, pausing briefly at each until a DIRECTV picture returns. Select the remote you are using below for detail steps:

  • Genie Remote – Press and hold the Enter button on the remote for three seconds to access the TV Inputs. Subsequent presses of the Enter button will cycle through the inputs
  • Universal Remote – Press the TV Input button on the remote to access the TV Inputs. Subsequent presses of the TV Input button will cycle through the inputs.

If the DIRECTV remote currently operates the TV’s volume but does not change the input, the TV Input button may need to be enabled:

  1. Slide the mode switch at the top of the remote to “TV.”
  2. Press and hold the Mute and Select buttons simultaneously until the green light at by the mode switch flashes twice.
  3. If the green light does not flash twice, begin step 2 again before proceeding. Enter 9-6-0 on remote’s keypad. The green light on the remote should flash twice again.
  4. Side the mode switch at the top of the remote back to “DIRECTV.”

If the DIRECTV remote is not compatible or not programmed, cycle through the inputs using the original TV remote, an alternate universal remote, or the buttons on the TV.

If nothing happens when you press the remote buttons, try programming your DIRECTV remote to control your TV Input and try again.

Note: You can also try changing the TV Input using your TV remote.

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Image If you’re still having issues, check the cable used to connect your receiver to your TV.

 

Still not seeing a clear picture? Continue to Solution 2.

 

Solution 2: Reset Your Receiver

Image On some DIRECTV receivers there is a red reset button located inside the access card door on the front panel. Press it, then wait for your receiver to reboot.

Note: On some receiver models, the reset button is on the side panel. If you cannot locate the red reset button or your receiver does not have one, unplug the receiver’s power cord from the electrical outlet, wait 15 seconds, and plug it back in. Then press the Power button on the front panel of your receiver and wait for your receiver to reboot.

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Still having issues? Please call 1-800-531-5000 for assistance.