What does “refreshing service” mean?

Many issues, such as missing channels, can be fixed by “refreshing” or “reauthorizing” your receiver. Please visit the My Equipment page and then select the “Refresh Receiver” link next to the receiver you’re having trouble with.

Please note: Your service might be interrupted for a few minutes. If your receiver is not fully functional within 5 minutes after your refresh request has been submitted, please call us at 1-800-531-5000.