How do I reset my DIRECTV receiver?

There are two ways you can reset your receiver:

Method 1: Press the Reset button

Step 1

On some DIRECTV receivers there is a red reset button located inside the access card door on the front panel. Press it, then wait for your receiver to reboot.

Note: On some receiver models, the reset button is on the side of the receiver.

Method 2: Unplug your receiver

Step 1

Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.

Step 2

Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

Still having issues?

Visit our Technical Forums or call us at 1-800-531-5000 and select the option for technical assistance. Technical support is available 24 hours a day.