This number is an error code that indicates your receiver is having trouble communicating with your satellite dish. As a result, your TV signal may be interrupted. Follow the steps below to correct the problem:
Step 1: Check Receiver Cables
Secure all connections between your receiver and the wall outlet, starting with the SAT-IN (or SATELLITE IN) connection. If you have any adaptors connected, please secure them as well.
Step 2: Reset SWiM Adaptor
You may have a SWiM Adaptor (pictured above) attached to the DIRECTV cable coming from your dish. Unplug it from the electrical outlet, wait 15 seconds, and plug it back in.
Note: Do not plug in the SWiM Power Inserter to a power outlet that can be turned off.
Step 3: Contact Us
Call 1-800-531-5000 and say “775” when prompted.
NOTE: While you’re waiting for your service to be restored, you may still be able to enjoy your favorite movies and shows. Here’s how:
Watch on Your TV: Watch your recorded shows. Press LIST on your remote control to view your DVR playlist.
If your HD DVR was connected to the Internet before the outage, you may be able to enjoy the latest movie releases on DIRECTV CINEMA (Ch. 1100), plus thousands of titles On Demand (Ch. 1000).
Watch on Your Computer, Tablet, or Phone: Watch shows and movies On Demand. Download the DIRECTV APP or go to directv.com/entertainment.
If your HD DVR was connected to the Internet before the outage, you may be able to stream live TV Channels. Download the DIRECTV App or go to directv.com/guide.
Still having issues? Please contact us for assistance.