Follow these tips to troubleshoot your DIRECTV Universal remote.
Note: The Universal Remote works with both non-Genie and Genie receivers. The Genie Remote only works with Genie receivers.
Make sure no buttons are stuck in the pressed-down position.
Press and hold down the number “1” on your keypad. Make sure you see a solid green LED at the top of the remote.
If you do not see a green light, change the batteries in your remote. Here’s how:
Press and hold the red reset button, located on the front or the right side of your receiver.
If you don’t see the red reset button, unplug the receiver’s power cord from the wall outlet and wait 15 seconds to plug it back in.
Watch the video to learn more about how to troubleshoot the DIRECTV Universal remote.