Why do I see a program information banner but no video on my TV screen?

Solution 1: Check when the program airs

Check the programming schedule. The event you want to watch may have already ended or has yet to begin.

The event may be blacked out in your area. Learn more about sports blackouts here.


Solution 2:Refresh your service



Many issues, such as missing channels, can be fixed by “refreshing” your receiver. Please visit the My Equipment page and then select the “Refresh Receiver” link next to the receiver you’re having trouble with.


Solution 3: Reset your receiver

Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.

Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.


Still seeing an error message?

There is usually a 3-digit number associated with an error message. For instructions on how to troubleshoot, try searching for this number in the search field at the top of this page.


Still having issues?

Please call 800.531.5000 for assistance.