DIRECTV error codes 724, 725 or 726

This error might be caused by one of the following situations:

  • Your receiver’s ID doesn’t match the ID we have listed in our system
  • Your receiver’s ID doesn’t match your receiver’s access card information


Solution 1: Refresh your service

Many issues, such as missing channels, can be fixed by “refreshing” your receiver. Please visit the My Equipment page and then select the “Refresh Receiver” link next to the receiver you’re having trouble with.


Still seeing the error message?
Please call 1-800-531-5000 for assistance.