This error occurred because your receiver wasn’t able to download the guide information from the satellite for more than 3 hours.
Is the issue happening at your Genie Mini location?
A. Yes: Troubleshoot the issue from the main Genie Server
B. No: Continue running a system test on the receiver
Press MENU on your remote control
Select Settings & Help
Select Info & Test
Select Run System Test. This may take a few minutes.
If no codes are returned, then the receiver temporarily lost communication and normal functionality should return shortly.
For more information, watch this video: