How do I connect my Genie® or HD DVR to the Internet?

At-a-Glance Equipment Requirements

  • A minimum connection speed of 750Kbps (DSL or cable modem) is required. 2Mbps or higher is recommended.
  • A wireless router connected to your home Internet service. If you don’t have a wireless router, please schedule a professional installation by calling 1-800-531-5000.

Connecting your Genie® or HD DVR to the Internet opens the door to a whole new world of entertainment, like access to thousands of DIRECTV On Demand movies and shows, Pandora Internet Radio, your live and recorded shows (model HR44 and above) on your mobile device, and more. Go to to learn more about all the benefits of Getting Connected.

Whether your receiver was never connected or its Internet connection was dropped, just answer the series of questions that follow so we can show you the quickest way to connect. Now, let’s get started!

Was your receiver previously connected to the Internet?


Having trouble connecting?

If you followed the Get Connected instructions, then tried the troubleshooting steps that display on your receiver, but are experiencing problems getting connected, please call Customer Care at 1-800-531-5000 for help.