Get help with errors 611, 612 or 613: No Servers Detected

If you’re seeing a “No Servers detected” or “Connection Lost” error message associated with error code 611, 612 or 613 on your TV screen, your Genie Mini lost connection to the main Genie HD DVR.

It may be caused by one of the following situations:

  • Your Genie HD DVR may not be plugged in
  • There may be a connection issue between your Genie HD DVR and your Genie Mini
  • If you have a Wireless Genie Mini, there may be a connection issue between your Genie HD DVR and the Wireless Video Bridge
  • Your Genie Mini was not properly set up when you replaced your Genie HD DVR

Before you begin troubleshooting, please make sure you have access to the following equipment: Genie HD DVR; Genie Mini or Genie Mini Wireless; and Wireless Video Bridge (if applicable).

Let’s get started! Select one of the following scenarios to see step-by-step troubleshooting instructions:

Please note: If you have recently replaced your Genie HD DVR, you will need to repeat the Genie Mini Add a Client setup for each Genie Mini in your home. If not, proceed with the instructions below.

STEP 1

Go to your Genie HD DVR and turn it on. If you see picture on your TV screen, reset your Genie HD DVR by pressing the red reset button located inside the access card door on the right side of the front panel.

If you don’t see picture, click here.

STEP 2

Once your Genie HD DVR reboots and you are able to see channels, check your Genie Minis. If you still see the “No Servers Detected” message on all the Genie Minis, your Genie HD DVR cables may be loose. Check all the connections between your Genie HD DVR and the wall outlet and make sure they’re secure.

Still seeing an error message?
Please call us at 800.531.5000. Make sure you have the following information handy when you call:

  • Your DIRECTV account number. Your nine-digit account number is printed at the top of your bill. If you don’t have your bill handy, sign in to your directv.com account. You’ll find your account number on your “My Overview” page next to your name.
  • Your home Wi-Fi network password.

Please note: If you have recently replaced your Genie HD DVR, you will need to repeat the Genie Mini Add a Client setup for each Genie Mini in your home. If not, proceed with the instructions below.

Solution 1: Check cable connections

STEP 1

Your cables may be loose. Check all the connections between your Genie Mini and the wall outlet and make sure they’re secure.

STEP 2

Ensure there are no unnecessary adapters, such as DECA, band stop filters, and b-band converters, connected to your Genie Mini.

Still seeing the “No Servers Detected” message?
Try Solution 2.

Solution 2: Reset your Genie Mini and Genie HD DVR

STEP 1

Reset your Genie Mini by pressing the red reset button on the side. If you’re still seeing the message, continue to Step 2.

STEP 2

Go to your Genie HD DVR and reset it by pressing the red button located inside the access card door on the right side of the front panel.

STEP 3

Go back to your Genie Mini. If the picture has returned, continue to Step 4. If you’re still seeing the message, please contact us.

STEP 4

Go back to the Genie HD DVR. Press the MENU button on your remote control, then select Settings > Info & Test > Run System Test.

STEP 5

If the System Test returns Code 79 or no errors at all, you’ve fixed the issue. If you see Code 47 or 48, the issue will return. Please contact us.

Contact Us
Please call us at 800.531.5000. Make sure you have the following information handy when you call:

  • Your DIRECTV account number. Your nine-digit account number is printed at the top of your bill. If you don’t have your bill handy, sign in to your directv.com account. You’ll find your account number on your “My Overview” page next to your name.
  • Your home Wi-Fi network password.