See below for step-by-step instructions on how to connect a replacement Genie Mini
Swap your non-working receiver or Genie Mini with your replacement Genie Mini.
Note: If you have to install a Genie HD DVR, please do so first.
a. Disconnect and remove any adapters that were connected to the cable cord that went into the back of your old device.
c. Power on your replacement Genie Mini and your TV.
Return your non-working Genie Mini. You must return it within 7 days to avoid non-return fee of $45.
a. Pack your non-working Genie Mini and power cord in the box your replacement Genie Mini came in using the packing materials provided in the box. DO NOT INCLUDE your remote control, cables, accessories, or any personal equipment such as DVD players.
b. Tear off the receipt tab on the bottom of the return shipping label and keep for your records. Affix the return shipping label over the original shipping label.
c. Drop off the box at your local Post Office™ or FedEx® location. Regardless of which option you choose, you can track your shipment on www.FedEx.com as they are in partnership with the United States Postal Service® for these shipments.