See below for step-by-step instructions on how to connect a replacement Wireless Genie Mini.
Go to the Genie HD DVR to begin the Replace a Client guided setup.
Note: You may need your serial number, MAC address, and model number. This information can be found on the bar code sticker on the outside of the box your replacement Wireless Genie Mini came in.
Return your non-working Wireless Genie Mini. You must return it within 7 days to avoid non-return fee of $45.
a. Pack up ONLY your non-working Wireless Genie Mini and power cord in the box your replacement Wireless Genie Mini came in using the packing materials provided in the box. DO NOT INCLUDE your remote control, cables, accessories, or any personal equipment such as DVD players.
b. Tear off the receipt tab on the bottom of the return shipping label and keep for your records. Affix the return shipping label over the original shipping label.
c. Drop off the box at your local Post Office™ or FedEx® location. Regardless of which option you choose, you can track your shipment on www.FedEx.com as they are in partnership with the United States Postal Service® for these shipments.