Fix problems registering your device on the DIRECTV App

If you have trouble registering your device on the DIRECTV App, make sure:

  • Your mobile device and Genie receiver are connected to the same home Wi-Fi network
  • You have a user ID and password
  • To set the External Device on your Genie receiver to Allow¬†(to allow Playlist sharing):
    1. Select Menu on your Genie remote control.
    2. Go to Settings > Whole-Home > External Device > External Access > Allow.
    3. On your mobile device in the DIRECTV App, select Register Your Device.
    4. You’ll see a confirmation screen and a Get Started link.

If you encounter a 100 or 212 error message during registration, try this:

  • Make sure your Genie receiver and mobile device are on the same home Wi-Fi network
  • Restart your receiver by pressing the red reset button
  • Uninstall the DIRECTV app on your mobile device and download it again
  • See steps 1 – 4 above to set your receiver to “Allow” and attempt registration again