General Questions about TV Services and Content in the U.S.
So we can offer millions of people more choices for video entertainment on any screen from almost anywhere, any time. Think about TV everywhere, any time and on any screen, and the value and convenience of simple, integrated packages of TV, mobile and Internet services.
No one else can deliver what we can.
We’ll now be able to meet consumers’ future entertainment preferences, whether they want traditional TV service with premier programming, their favorite content on a mobile device, or on-demand video streamed over the Internet to any screen.
No, your existing services will not change.
No, we will not make changes to your TV channel lineup as a result of this acquisition.
We will not increase prices as a result of this acquisition. We are committed to giving customers the best value and service. In fact, in the coming weeks we will introduce new offers featuring greater value and convenience, and new levels of integration – across our TV, mobile and Internet services.
NFL Sunday Ticket is currently only available to DIRECTV subscribers because of contractual limitations. AT&T U-verse customers interested in NFL Sunday Ticket can call 1-800-288-2020 to find out more.
Yes, NFL SUNDAY TICKET will continue through DIRECTV. You will continue to get every out-of-market NFL game, every Sunday afternoon, on any screen — TV, mobile devices or PCs.
We look forward to delivering more video content options over multiple screens, including wireless devices, tablets, laptops and computers. We will share updates on new services as soon as we have them.
We are working on new offers and will share information in the coming weeks.
Yes, a satellite dish is necessary to receive DIRECTV services on your TVs. DIRECTV is also available as an application for wireless phones and laptops, without a dish.
At the moment, DIRECTV Everywhere is only available today with DIRECTV service. AT&T U-verse has its own TV Everywhere service. New enhancements that will expand these offerings and content options are on the way.
General questions about combining AT&T Services with DIRECTV in the U.S.
Yes. In the coming weeks, we will offer DIRECTV customers discounts when they add AT&T high speed Internet service (which is available in parts of 21 states). For more information, please visit www.att.com
Yes, where available, DIRECTV subscribers can get AT&T GigaPower.
Today, AT&T offers its GigaPower Internet service – which allows you to download a TV show in 3 seconds, 25 songs in one second, and an HD movie in 36 seconds – in several markets, including parts of Atlanta, Austin, Dallas, Fort Worth, and Houston, TX, Chicago, Cupertino, CA, Fort Lauderdale, Kansas City, Nashville, and in Raleigh and Winston-Salem, NC. For a full list of markets, please visit www.att.com/gigapower
Also, we offer AT&T high-speed Internet service reaching speeds of 45Mbps in 21 states.
Learn more about our high speed Internet services.
Promotional rates may be available. Please visit www.att.com for more information about packages, pricing and services.
Package pricing is not transferable between AT&T U-verse and DIRECTV. Current package tiers and pricing for AT&T U-verse and DIRECTV services will remain in effect at this time. If you are interested in switching to a different package, please log into to your AT&T or DIRECTV account online at www.att.com or www.directv.com.
U-verse TV customers can keep their award winning U-verse TV services.
Questions about Billing in the U.S.
DIRECTV customers will continue to receive a separate bill statement for DIRECTV services, but you can expect to see both DIRECTV and AT&T branding on your statements and envelopes.
Yes, customers will continue to receive bills in the same format they were receiving prior to this deal. If your bill was delivered through the U.S. Postal Service, it will continue to be delivered through the mail. The same is true for online bills.
No, it is not necessary to update payment instructions. Payments made through automatic debits will continue without any changes needed on your part.
Continue to call the same contact numbers you used before today. Please visit www.directv.com or call 1-800-531-5000 to inquire about services or to add channels to your existing lineup.