Data Free TV FAQ

I got a message that I won’t be charged for data when streaming on my DIRECTV app. What does this mean?

Great news! If you’re a DIRECTV and AT&T Mobility or select AT&T PREPAID customer, you can stream live content on your DIRECTV app over the AT&T cellular network without it counting against your usage allowance.*

*Here’s the fine print:

Residential DIRECTV customers and select wireless customers only. Available only in the U.S. (excludes Puerto Rico and U.S. Virgin Islands). Streaming does not count against your data allotments. Exclusions: app download may incur data usage/charges. Non-streaming app activity may incur data usage. Not available on select connected vehicles or to corporate responsibility users lines with a custom access point name. Eligible Wireless: Requires acompatible device and an AT&T postpaid data service or eligible prepaid monthly plan. Click here for a list of eligible AT&T PREPAID monthly plans. Must not have data block on line. AT&T wireless usage subject to AT&T’s service terms, conditions, restrictions, and network management practices, including speed reduction. Streaming may not work at reduced speeds. Offer subject to change and may be discontinued at any time. Your mobile device OS versions must be either Apple iOS 9.0 or Android OS 4.2 and above.

 

Does this offer apply to all the content in the DIRECTV app?

Yes, viewing of all content is currently covered. While we don’t expect it to occur, some advertisements may not be included and could count against your usage allowance. Certain other data (metadata and background data- such as program details and images) will also count against your allowance. Finally, the following activities within the app will also count against your data allowance: browsing or searching for content, viewing “settings”, downloading the app or updating the app (if over wireless). Bonus Data will be provided to help cover ads and non-streaming app activity that may incur data usage.

 

Is this streaming offer available outside the United States?

No.

 

Do I need to do anything to sign up for this streaming offer? Does it expire?

If you’re eligible, you must download the DIRECTV app, and from there, we’ll take care of it all. We reserve the right to change this offer at any time. We will provide advance notice if we discontinue this offer. If you are not an existing AT&T wireless subscriber and would like to take advantage of this offer, please click here.

 

Will this affect the quality of my video?

The Data Free TV feature won’t affect the quality of your video. However, DIRECTV uses video optimization technology in the app to provide a better streaming experience, and content is commonly viewable in Standard Definition quality. However, the app does this with all streams and this is not related to Data Free TV.

 

How much does this cost?

There is no additional cost to you. It is DIRECTV’s way of saying “Thank You” for being a customer.

 

Is streaming sponsored on other network apps if I sign in with my DIRECTV account?

No, right now this offer is for content you view while streaming on the DIRECTV app only.

 

I have an unlimited postpaid plan, and I know that AT&T might limit download speed if I go past 22GB in one month. Does Data-Free TV apply to me?

Yes, Data Free TV does not count towards the 22GB monthly threshold. But, once your threshold is met and you are in a congested area, network management will apply to content delivered by the DIRECTV app, just like all other content delivered by the AT&T wireless network.

 

Will Data Free TV still apply if I go over my data allotment on my Mobile Share Advantage plan?

If you reach your data allotment with your Mobile Share Advantage plan and you’ve exhausted your Rollover Data, and any other high speed allotments, all data usage, including that for Data Free TV, will be slowed to 128 Kbps for the rest of your bill cycle. You will not be able to stream video during this time. If you want more high speed data you can change your plan.

 

Will this be reflected on my AT&T Mobility statement or account?

Yes. If you are a post-paid customer you can see how much data you saved every month by looking for the Data Free TV line item on your AT&T wireless bill. If you are a prepaid customer you can monitor your Data Free TV usage in your online account by going to “Account History” and searching for “Sponsored Data” usage.

 

Will Data Free TV still apply if I go over my data allotment on my eligible AT&T PREPAID plan?

No, if you reach your data allotment with your eligible AT&T PREPAID plan, and you’ve exhausted your Rollover Data, and any other high speed allotments, all data usage, including that for Data Free TV, will be slowed to 128 Kbps for the rest of your bill cycle. You will not be able to stream video during this time. If you want more high-speed data, you can purchase a data Add-On.