DIRECTV error codes 731, 732, 733, or 736

Step 1: Refresh your service


Many issues, such as missing channels, can be fixed by “refreshing” your receiver. Please visit the My Equipment page and then select the “Refresh Receiver” link next to the receiver you’re having trouble with.


Still seeing the error message? Try Solution 2


Solution 2: Check your connection

To order Pay Per View movies and events with your remote control, your receiver must be connected to the Internet or a land-based phone line. If your receiver is not connected, you can still order your movie or event online, via sms text message, or by phone. Learn how.

If you do not have time to troubleshoot and your movie or event is about to start, you can quickly order it online or via sms text message. Learn how.

If you have time to troubleshoot, try the steps below:

Step 1: Check that the phone cable is connected to the phone port, not the Ethernet port.

Step 2: Unplug the phone cable from the phone jack and plug it back in. Make sure each end securely snaps in place.

Note: If you’re using accessories that could have a defect (such as phone line splitters), remove them and plug the phone line directly into the phone jack.

Step 3: Test the phone jack by temporarily disconnecting your receiver’s line and plugging in a regular phone. If you don’t hear a dial tone, the problem is with your wall jack.

Step 4: If your phone jack is working, call us at 1-800-531-5000 to request a “signal call back” to the satellite.


Still seeing the error message? Call us at 1-800-531-5000 for assistance.