There are two ways you can reset your receiver:
On many DIRECTV receivers there is a red reset button located on the front or inside the access panel. Press it, then wait for your receiver to restart.
Note: On some receiver models, the reset button is on the side of the receiver.
Unplug your receiver’s power cord from the electrical outlet, wait 15 seconds, and plug it back in.
Press the Power button on the front panel of your receiver. Wait for your receiver to restart.
Call us at 800-531-5000 and select the option for technical assistance.