DIRECTV error code 928

If you are having trouble with your Wireless Video Bridge or have recently replaced the Genie server, the following error message may appear:  Warning! You are about to reset the connection to your Wireless Video Bridge from your Whole-Home Network. This will require that you repeat the setup process for adding clients to your Whole-Home network from your Genie Receiver (server), and enter the location name for each client again.This message appears in the following circumstances:

  • Your Wireless Video Bridge has lost power or is rebooting
  • Your Wi-Fi connection is unstable
  • You replaced the Genie receiver and need to reset the Wi-Fi connection

If your Wi-Fi connection isn’t the root cause, please contact us for further assistance.