DIRECTV Local Channel Connector Troubleshooting Tips

I see the following message telling me my signal is weak: “Your Over-the-Air signal for this channel is weak, which may degrade your picture quality. (792)

This means the signal is weak or there is no signal.

  • Unplug Local Channel Connector power adapter. Wait 10 seconds and plug it back in.
  • Unplug USB from the receiver and plug it back in.
  • If not fixed, check antenna connections or position.
  • If you still have trouble, contact us at 1-800-531-5000
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    Settings in the Menu option shows Satellite instead of Sat & Antenna option

  • Check all connections
  • Make sure Local Channel Connector power adapter is plugged into an outlet (not controlled by a wall switch).
  • If it’s plugged in, unplug the Connector power adapter then plug it back in.
  • Unplug the Connector from the receiver and plug it back in.
  • If you still have trouble, restart the receiver and try again.
  •  

    Installation gets stuck on the Primary Local Area screen with “Looking up your Zip Code” progress bar for more than 2 minutes.

  • Reboot receiver and perform Start Setup again.
  • Go to Menu > Settings, then scroll to the right and click OK on Sat & Antenna.
  • In the Satellite Dish & Antenna Setup menu, select Over-the-Air Antenna Setup > Start Setup.
  •  

    Installation gets stuck on Advanced Program Guide Data screen with percentage complete not updating for more than 5 minutes.

  • Reboot receiver and perform Start Setup again.
  • Go to Menu > Settings, then scroll to the right and click OK on Sat & Antenna.
  • In the Satellite Dish & Antenna Setup menu, select Over-the-Air Antenna Setup > Start Setup.
  •  

    Edit Over-the-Air Channels button is not selectable in the Over-the-Air Antenna Setup screen.

  • Check power cables and connections.
  • Check antenna location and move to a better location if possible. For tips on the best placement, download Winegard’s HDTV Tower Finder app available through your app store.
  • Run the Start Antenna Setup again:
  • Go to Menu > Settings, then scroll to the right and click OK on Sat & Antenna.
  • In the Satellite Dish & Antenna Setup menu, select Over-the-Air Antenna Setup > Start Setup.
  •  

    Many channels display “Red” in the Signal Strength screen.

  • Check antenna location and move to a better location if possible. For tips on the best placement, download Windegard’s HDTV Tower Finder app available through your app store.
  •  

    Many channel display no color in the Signal Strength screen and say Not Acquired.

  • Check Local Channel Connector power cable and connections to the receiver.
  •  

    Channels are missing in the Signal Strength screen.

  • Run the Start Setup again.
  • Go to Menu > Settings, then scroll to the right and click OK on Sat & Antenna.
  • In the Satellite Dish & Antenna Setup menu, select Over-the-Air Antenna Setup > Start Setup.
  •  

    Programs from over-the-air channels do not readily display in “All Seasons” Search results

  • Press “-“ on the remote to display the Smart Search screen
  • Enter the program name using the keypad
  • Select the program name from the search results
  • From the left menu, select Upcoming Airings