Video Connection Lost errors 617, 618 or 619

If you see Video Connection Lost displayed with error codes 617, 618 or 619 on your TV screen, it means a connection has been lost between a wireless receiver and your main Genie. Follow the prompts on your TV screen to begin troubleshooting.

Troubleshooting steps:

  • Check the connecting cables on your main receiver for a tight fit.
  • Quickly press and release the red button on the main Genie receiver or Wireless Video Bridge – this restart may take several minutes and will interrupt TV service.
  • Restarting the Genie client is also recommended.
  • If this didn’t fix the issue or the error remains, please contact us.