Important information for AT&T customers impacted by Hurricane Maria

AT&T is automatically issuing credits and waiving fees to give unlimited data, talk, and texts to impacted AT&T wireless customers and unlimited talk and texts to impacted AT&T PREPAID customers. To verify that your area is included in this credit/service offer, and for the latest information from AT&T about Hurricane Maria, visit our Hurricane Maria blog page..

During this time, you still may receive data overage reminder notifications via text message. Billing will reflect the correct data charges. For qualifying customers, credits will post in 2-3 billing cycles.

AT&T retail store closings
All AT&T retail stores in Puerto Rico and the U.S. Virgin Islands are closed Tuesday, September 19 and Wednesday, September 20.

We’re working around the clock to restore service to our customers and reopen our retail locations. Use our AT&T store locator map to find the store closest to you and its operating hours. We update this information frequently, but in a disaster, things can change quickly.

AT&T services
If you experience interruptions or issues with your AT&T services after Hurricane Maria, refer to the information below.

DIRECTV
If your DIRECTV service has been interrupted, and you have access to wi fi or wireless internet, you can download the DIRECTV mobile app to access your satellite TV service. Available for Android devices on Google Play and for iOS devices on iTunes.

We can restore your full DIRECTV service when:
• Power must be restored to your home. Unfortunately, generator power is not sufficient.
• Your home is accessible to our technicians (accessible roads after the storm, debris cleared from the work area, adult present during the visit).
• Your home is not flooded or has standing water that could result in electrical shock.
• If your equipment has not been damaged by the storm, you can troubleshoot common issues by restarting or resetting the system. If you have access to wi fi or wireless internet, visit the DIRECTV Help Center for step by step instructions.

If you need additional assistance, or to transfer your service to a temporary location, suspend your account momentarily, or replace destroyed or damaged equipment, contact us at 800.531.5000. Our customer service representatives are standing by to assist you.

Wireless
It is possible that wireless network congestion or outages may occur during and after Hurricane Maria. This may impact your ability to make/receive calls and text messages, or the speed you experience using the internet via the wireless network.

Our teams are prepared to work quickly to restore services in the impacted areas as soon as possible.

Our thoughts are with everyone impacted by Hurricane Maria and our customers who have friends and family there. For the latest information from AT&T about Hurricane Maria, visit our Hurricane Maria blog page.

AT&T is working around the clock to help the people of Puerto Rico recover from Hurricanes Maria and Irma. AT&T has set up a website that will let anyone stateside (regardless of carrier) to register the cell phone number of a family member or friend who is an AT&T wireless customer in Puerto Rico.

When the Puerto Rico-based customer’s cell phone connects to our network in Puerto Rico, the customer will be notified that their family or friends in the U.S. have been trying to contact them.

The family member or friend who registered will also be notified through email when additional service in Puerto Rico has been restored.

AT&T is also offering free talk, text, and data to AT&T wireless customers impacted by Hurricane Maria. To confirm that your area is included in this service offer and for more details, visit our Hurricane Maria blog page.