For the latest information from AT&T about the California wildfires, visit our California wildfire blog page.
If your DIRECTV service has been interrupted and you have access to Wi-Fi or wireless internet, you can download the DIRECTV mobile app to access your satellite TV service. AT&T wireless customers can stream DIRECTV through the app without incurring data overages. Available for Android devices on Google Play and for iOS devices on iTunes.
We can restore your full DIRECTV service when:
• Power is restored to your home. Unfortunately, generator power is not sufficient.
• Your home is accessible to our technicians, including accessible roads after the fires, debris is cleared from the work area, and an adult is present during the visit.
If you need additional assistance or to transfer your service to a temporary location, suspend your account momentarily, or replace destroyed or damaged equipment, call us at 800.288.2020. Our customer service representatives are standing by to assist you.